| Job Category: |
Accounting/Auditing,Administrative and Support Services,Advertising/Public Relations,Agriculture/Forestry/Fishing,Architectural Services,Arts, Enterta |
| Description: |
Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.
Position: Cantonese Logistics Customer Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site
BENEFITS:
☑️Night Differential
☑️Group Life Insurance
☑️Free Onsite Medical Care
☑️Monthly performance incentives and allowances
☑️Sick Leave & Vacation Leave (Convertible to cash)
☑️Government-Mandated Benefits
☑️13 month pay
☑️HMO
☑️Paid training
☑️Company events
☑️Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
☑️Proficient in Cantonese and conversational-proficient in English
☑️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
☑️Open to no related experience.
☑️Having customer service experience is an advantage.
☑️Having BPO experience is a big plus
☑️Excellent interpersonal, communication, and customer handling skills.
RESPONSIBILITIES OF JOB APPLICATION:
☑️Communicate with customers through phone calls to address transportation, logistics, and delivery-related inquiries.
☑️Assist customers with package tracking, shipment status, and delivery concerns.
☑️Process customer requests for refunds, returns, and order-related concerns in accordance with company policies.
☑️Support customers with order processing, modifications, cancellations, and delivery updates.
☑️Coordinate with internal teams to resolve customer issues and ensure timely service.
☑️Maintain accurate records of customer interactions and transactions while delivering excellent customer service.
RECRUITMENT PROCESS: (ONLINE PROCESS)
☑️Paper screening
☑️English Assessment
☑️Initial Interview
☑️Final Interview
☑️Job Offer
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