| Job Category: |
Accounting/Auditing,Administrative and Support Services,Advertising/Public Relations,Agriculture/Forestry/Fishing,Architectural Services,Arts, Enterta |
| Description: |
Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.
Position: Mandarin Logistics Customer Specialist
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site
BENEFITS:
📍Night Differential
📍Group Life Insurance
📍Free Onsite Medical Care
📍Monthly performance incentives and allowances
📍Sick Leave & Vacation Leave (Convertible to cash)
📍Government-Mandated Benefits
📍13 month pay
📍HMO
📍Paid training
📍Company events
📍Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
✅Proficient in Mandarin and conversational-proficient in English
✅Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
✅Open to no related experience.
✅Having customer service experience is an advantage.
✅Having BPO experience is a big plus
✅Excellent interpersonal, communication, and customer handling skills.
RESPONSIBILITIES OF JOB APPLICATION:
✅Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
✅Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
✅Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
✅Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
✅Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
✅Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.
RECRUITMENT PROCESS: (ONLINE PROCESS)
✅Paper screening
✅English Assessment
✅Initial Interview
✅Final Interview
✅Job Offer
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