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Details about Job Offer no. 1391234

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Position:

Customer Support Service Team Leader

Job Category:

Customer Service and Call Center

Target:

Salary:

/ Yearly

Description:

As a Customer Support Service team leader, you will be responsible for your customer

support team for online sports betting, casino and virtual game products. You are responsible

for ensuring all service levels through performing a good quality and coverage of service by

supervising agents, effective resource planning, motivating team members and reporting to

the management. In addition to your day-to- day activities, you have to identify training needs

and monitor service level quality.

Responsibilities:

Coordinate and schedule your support team.

Manage 2 nd Level queries and help your agents to solve queries without ticket escalation

Report performances to Business Management

On-going coaching and training of the agents and new team leaders

Report and give feedback of bugs and issues to IT-department and Product Management.

Analyse actual state.

Review applicants and work with the HR-Department on the hiring process

Reach agreed performance targets

Required Skills:

Experience in online gaming customer services (3+ years)

Experience in sports betting or casino customer service

Professional communication skills

People management experience within a customer focused environment.

Commitment and passion to provide high quality service

Experience of developing and improving processes and procedures

Experience and excellent communication, resource planning and organisation skills

Analytical and statistical reporting skills

Fluent in either German or Turkish both spoken and written are essential

Benefits

Working and living on the sunny island of Malta

Dynamic and Fun events

A competitive salary

Health Insurance

Fresh lunch served on a daily basis

Fresh fruits

Office in central location

Assistance in finding accommodation

Job Available in:

Malta

Employer`s Country:

Malta

This job offer will expire in 53 day(s).



 

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