Platin Gaming are looking to add a Russian Speaking Call Centre Agent to their Customer Service team to provide a first-class customer experience. The job will include answering customers queries quickly and effectively, whilst helping to ensure customer retention and making our website the place to bet.
Answer questions from customers effectively
Equally comfortable on live chat, email and calls
Helping customers to understand our website and encourage return visitations
Working with colleagues to streamline strategies for different languages and markets
Inform customers of relevant bonuses/promotions that may be of interest
Learning about and remembering the restricted countries for our players
Working closely with Risk & Fraud department to identify any issues
Flexible approach to shift work
Solid understanding of the iGaming landscape
Previous experience in a customer-facing role
Excellent Russian language skills with good grammar
Good understanding of English or another language would be a major advantage
Working and living in the sunny island of Malta
Dynamic and Fun events
A competitive salary
Office in central location
Assistance in finding accommodation
Platin Gaming is part of an international group which has been in the iGaming industry for 20 years. Since our establishment, we have gone from strength to strength and are now a major software developer in Malta. We are focused and specialized on developing high quality iGaming software. Our core competencies include the development of online gambling software like sports book, slot games, virtual games (pre-recorded horse and dog racing), etc.
Following latest technologies and industry trends, with its young, dynamic and innovative team and management, Platin Gaming offers a comfortable and stable working environment. We are after highly qualified individuals who can perform in highest levels in their profession. We are aiming to bring further high-quality products into the iGaming market.
You can advance your career with Platin Gaming while getting stuck in to current projects, or the complete lifecycle of brand new projects. You can learn new techniques or get more specialized in the technologies you know. We encourage you to learn and follow new trends, and will also follow your career progression closely.
We are passionate about the products we develop and maintain. If you are passionate about developing software and you are self-motivated, hungry for a challenge, and looking to make an immediate impact, apply now!
Please note that the described position is not an entry level position.
Candidates must be legally eligible to work in countries of the European Union.
If you have to move to Malta for this role, we will help you to do so in a fast and uncomplicated manner.