Client Support Representative Jobs.  
Jobs and resumes post and search center.

Login to Your Account Join For Free Post Resume Edit Resume Search Jobs

 Home


Details about Job Offer no. 1636618

« Return to previous page | Search for another job »


Position:

Client Support Representative

Job Category:

Sales

Target:

Salary:

/ Yearly

Description:

Our company is changing the way businesses connect!

About the role:

You will handle all Support Tickets utilizing ZOHO support system and ensure that all service calls are handled and closed in a timely manner. You will also be coordinating the dispatch of all technicians to fulfill all labour requirements for projects and service calls.

Requirements:

High school diploma

Experience in Customer Service

Valid Ontario Driver's license and a vehicle.

Must be willing to accept flexible hours within a 7-day work week.

Strong computer skills and familiarity with Word, Excel

Strong Oral and Written, Communication, Organization and Problem-Solving skills

Pro-active, good at multitasking, and thrives under pressure while meeting time lines

Self-directed with strong work ethic, effective problem solving and customer service focus

Working knowledge of cables, adapters and installation accessories is an asset

Previous experience in the Data Communications and A/V industry is an asset but not required

Experience in Project Management, Project Coordination is preferred, not required)


Responsibilities:

Handling of Service Requests from Customers/Cenero/Healthcheck

Adding all required info in ZOHO support from start to finish

Dispatching techs for support calls

Ensuring ZOHO is current and all Service tickets are closed in a timely manner

Constant management and organization of ZOHO Support customer account database

Invoicing of Support Tickets once completed

Facilitate with Technicians in obtaining Service Work-orders after a Service call has been completed

Create quotes for clients

Schedule Remote support for client

Ordering Parts through ZOHO projects

Management of warranty repair with purchasing team

Work with clients to obtain proper information regarding issue & site

Follow up with client after issue has been resolved or when an additional visit is required to update client with next steps

Responding to support tickets in a timely manner

Updating clients after a Service call has been completed or if there are next steps to be taken for resolution

Ensuring that information is provided to coordinator regarding support related work at the TGIF weekly meeting

Liaise with various dept. to meet deliverables for support calls

Backup to Support Services Coordinator


Advantages:

Starting salary is $42K - $48K (potential to earn more)

Transit accessible (5 minutes away from Donlands subway station)


All qualified candidates are invited to apply today!


Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA

Job Available in:

Toronto, ON

Employer`s Country:

Canada

This job offer will expire in 17 day(s).



 

Home | Advertise | Career Resources | Partners | Links | Link To Us | About Us | Privacy | F.A.Q.
JobSeekers: Search Jobs | Post Resume | Advanced Jobs Search
Employers: Sign Up | Post Jobs | Search Resumes

   

Copyright 2002-2014 MVMedia Inc. All rights reserved.