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Details about Job Offer no. 1665483

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IT Helpdesk Support Leading Investment Bank

Job Category:

Information Technology


Mid Career (2+ years of experience)


/ Monthly


Our client, one of the leading global investment banks, is looking for an IT Helpdesk Support Analyst to join their firm. The selected candidate will be part of a team supporting senior stakeholders and users across the bank (including the front office). International Environment. Great career potential and growth.

– Provide end-user technical support. Conduct troubleshooting on hardware and software.
– Respond to telephone / email / instant messenger enquiries from internal users on technical support, troubleshooting and resolution.
– Hands-on role including installation (PC, laptop / notebook, server etc), configuration, systems testing and day-to-day support covering end-user desktop & business applications.
– Routine hardware and software maintenance for the end user space.
– Manage IT Inventory and maintain proper records.
– Support infrastructure related projects.

– 3+ years experience in a Technical Support / Helpdesk role in an enterprise environment. Banking / Finance experience a plus.
– Experience in supporting computer hardware (PC, server, laptop / notebook and mobile & handhelds) and software (Windows Desktop, MS Office, Outlook / Notes) and basic back-end administration (Windows Server, AD, Exchange, networking).
– Bachelor / Higher Diploma in IT related discipline. MCTS/MCITP/MCSE certifications an advantage.
– Proactive and positive attitude. Excellent customer service oriented mindset.
– Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus).
– Shift work may be required.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Vince Natteri at resume[at] and put "IT Helpdesk Support – Leading Investment Bank" in the subject header. Data provided will be used for recruitment purposes only.

Pinpoint Asia is the leading specialist Financial IT recruitment firm in the Asia Pacific region. Visit Pinpoint Asia’s website today to see other exciting job opportunities.

Job Available in:

Hong Kong

Employer`s Country:

Hong Kong SAR, PRC

This job offer will expire in 17 day(s).


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