Our client, one of the leading global investment banks, is looking for an IT Helpdesk Support Analyst to join their firm. The selected candidate will be part of a team supporting senior stakeholders and users across the bank (including the front office). International Environment. Great career potential and growth.
Provide end-user technical support. Conduct troubleshooting on hardware and software.
Respond to telephone / email / instant messenger enquiries from internal users on technical support, troubleshooting and resolution.
Hands-on role including installation (PC, laptop / notebook, server etc), configuration, systems testing and day-to-day support covering end-user desktop & business applications.
Routine hardware and software maintenance for the end user space.
Manage IT Inventory and maintain proper records.
Support infrastructure related projects.
3+ years experience in a Technical Support / Helpdesk role in an enterprise environment. Banking / Finance experience a plus.
Experience in supporting computer hardware (PC, server, laptop / notebook and mobile & handhelds) and software (Windows Desktop, MS Office, Outlook / Notes) and basic back-end administration (Windows Server, AD, Exchange, networking).
Bachelor / Higher Diploma in IT related discipline. MCTS/MCITP/MCSE certifications an advantage.
Proactive and positive attitude. Excellent customer service oriented mindset.
Excellent verbal and written communications skills in English and Cantonese (Mandarin a plus).
Shift work may be required.
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Vince Natteri at resume[at]pinpointasia.com and put "IT Helpdesk Support Leading Investment Bank" in the subject header. Data provided will be used for recruitment purposes only.
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