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Remote Position with virtual and onsite training
Applicants must reside within the Florida Market area!
Routing or Waste Industry experience a plus
Strong Communication and Computer Skills preferred
Shift: 10am - 7pm ET Monday-Friday Rotating Saturdays*
I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Works with routing specialists, route managers, and the service department to optimize complex routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Serves as point person for manager; coordinates projects and other tasks as necessary
Delegates work in managers absence
Serves as an escalation point for other Dispatchers in the department
Train new Dispatchers
Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Required Qualifications
High School Diploma or G.E.D (accredited).
2 years Minimum of previous dispatching experience (in addition to education requirements).
B. Other Knowledge, Skills or Abilities Preferred
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
Computer skills with ability to handle multiple monitors, programs and systems
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
Must have the desire and ability to learn Waste Management proprietary software applications
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
Normal setting for this job is: home office setting.
The expected base pay rate for this position across the U.S. is $22.50 to $26.00. This pay rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
VI. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site
Please apply now on the site below, or call 877.220.5627, to speak with a Waste Management recruiter today
emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/WMCareers/job/2340164
Equal Opportunity Employer Minority/Female/Disability/Veteran
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