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Duties & Responsibilities
Answer and log calls accurately on the Help Desk system.
Categorise, prioritise and assign calls to relevant service providers.
Follow up on outstanding calls and escalate delays where necessary
Handle callers professionally and assist with queries.
Generate basic reports and provide feedback to the Operations Manager.
Comply with Tsebo SHEQ standards and procedures.
Skills and Competencies
Technical / Functional Skills
Strong telephone etiquette and communication skills.
Accurate data capturing and attention to detail.
Ability to prioritise and manage multiple calls/tasks.
Knowledge of IALCH site layout (advantage).
Behavioural Competencies
Energetic, punctual and reliable.
Approachable, friendly and customer-focused.
Works well under pressure and handles difficult callers with professionalism.
Self-motivated and able to work independently and in a team.
Qualifications
Grade 12 (Matric).
1–2 years’ experience in a help desk, call centre or customer service environment.
Computer literacy (MS Word, Excel).
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