| Description: |
SUMMARY: Management Business Solutions is seeking a Sales & Customer Support Specialist for a client in Southwest Michigan. This on-site position is ideal for a detail-oriented professional with extensive experience supporting both customer service and sales operations. The successful candidate will play a key role in delivering exceptional customer support, coordinating sales activities, maintaining CRM and industry-specific information system, and ensuring accurate documentation in a highly regulated environment.
RESPONSIBILITIES:
Provide customer support by responding to inquiries regarding services, order status, and related processes via phone and email.
Support sales operations by coordinating schedules, assisting with customer follow-up, and maintaining CRM records.
Maintain accurate customer information within CRM and industry-specific information system, including account updates and order processing.
Assist with reporting, documentation, incident tracking, and data accuracy to support operational excellence.
Coordinate calendars, meetings, and customer review activities for internal teams.
Promote additional services and support business development initiatives with new and existing customers.
Assist with proposals, administrative documentation, and credentialing activities as needed.
Train team members on established customer service and sales support processes and best practices.
Ensure compliance with confidentiality standards and maintain a high level of accuracy in all customer records and communications.
QUALIFICATIONS:
Bachelor's degree required.
10+ years of combined customer support and sales support experience.
Minimum of 5 years of Salesforce experience, preferably both Classic and Lightning.
Experience working in a regulated and customer-focused organization is preferred.
Strong proficiency with Microsoft Office, particularly Outlook, Excel, and SharePoint.
Excellent organizational, communication, and customer service skills.
Demonstrated attention to detail with a strong focus on accuracy and quality.
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER
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